Shipping policy

Sanford & Kid ships from North Adams, Massachusetts, to addresses in North America. Prices below are in US dollars and are what the checkout charges.

Rates

• Standard — $5.95. Applies to orders totalling up to $74.95.
• Standard — free. An order totalling $74.96 or more ships at no charge.
• Express — $14.95. Available on any order total.

Processing

Orders placed before 2PM ET enter processing the same business day. Orders placed after that time enter processing the next business day. Processing takes 1–3 business days: that is the time between your order arriving with us and the parcel leaving.

Transit

After dispatch, transit runs 4–8 business days. Business days do not include weekends or public holidays, so an order placed on a Friday afternoon starts its clock on the following Monday.

Adding processing and transit together, a standard order typically arrives within 5–11 business days of being placed. Express shortens the transit leg, not the processing leg.

Tracking

You get a confirmation when the order is placed and a second message with tracking when the parcel leaves. If the second one has not arrived and the processing window has passed, write to us and we will find out where it is rather than tell you to wait.

Addresses

We ship to the address given at checkout. If you spot a mistake, email support@sanfordkid.com immediately — before dispatch we can usually change it, and after dispatch we cannot.

Delays

Carrier delays, weather and holiday volume all happen, and none of them are things we can promise around. What we will do is tell you what we actually know about your parcel when you ask.

Questions

Sanford & Kid, 160 Houghton St, North Adams, MA 01247, United States. Email support@sanfordkid.com, telephone (413) 663-7489. We answer within 2 business days.

Contact us

Write to us and a person answers. We reply within 2 business days, and if we do not yet know the answer we will say so rather than guess.

Email

support@sanfordkid.com

Phone

(413) 663-7489

Post

Sanford & Kid
160 Houghton St, North Adams, MA 01247
United States
Open Fri–Sun, 10 AM–5 PM · Mon–Thu closed

What to tell us

For a question about an order, the order number is enough. For a question about fit, name the dress and the two sizes you are between.

Returns

You have 30 days from the delivery date to start a return. Email us first and we will send the address and the steps. Return postage is paid by the customer, except where the dress arrived faulty or we sent the wrong one, in which case we pay it. There is no restocking fee. If something is unresolved, say so in writing and we will come back to you within 2 business days.

Shipping

Standard shipping in North America is $5.95, and an order totalling $74.96 or more ships at no charge. Express is $14.95. Orders placed before 2PM ET go into processing the same business day; processing runs 1–3 business days and transit 4–8 business days.